Tickets

Self-serve support channels with a mod-only inbox + an archive for closed tickets. Members run /ticket open or click the panel button.

One-click ticket setup

We'll create the 🎫 Tickets + 🗄 Ticket Archive categories (mod-only), wire both settings, and post the create-ticket panel into a channel of your choice — all in one click.

Ticket system

Master switch + the two categories closed/open tickets live in.

Enabled Disabled Tickets system

Open-tickets category i

Ticket-archive category i

Auto-delete after N days closed i

Keep newest N closed tickets i

Auto-sweep runs hourly. Need it sooner?

Ticket panel channel i

Max open tickets per user i

On Off Staff-only control thread i

⚠ Highly experimental

On Off Ephemeral staff menu i

Scope: Forums only i All tickets i

All ephemeral-mode actions are written to the dashboard audit log (tspanel.* entries) so traceability is preserved despite the per-mod surface.

Ticket panel embed

Edit the embed members see when they click "Create Ticket". Leave a field blank to fall back to the built-in default.

Title

Description

Color (hex)

Footer text

⚖ Copyright. Only upload content you own or have permission to use. GoofBot does not pre-screen uploads. Valid copyright complaints are handled under our DMCA policy — we will remove content as required by law on receipt of a valid takedown notice. DMCA policy

🚫 Illegal content. Never upload or post content that depicts child sexual abuse material (CSAM), credible threats, doxxing, malware, or other content that is illegal in your jurisdiction. We will report illegal content to law enforcement and remove the bot from your server. This applies regardless of channel age-gating. Terms of Service

Per-category templates

Customize each category individually — opening prompt, custom emoji + button label, embed color, mod-role auto-ping, hide-from-picker, and per-category auto-close. Add your own custom categories below if the built-in set isnt enough.

Drag the ⋮⋮ handle on any row to reorder. Order is saved automatically and applies to the in-Discord ticket picker.

⋮⋮ 📋 Support · customized

Label override i

Button label i

Custom emoji i

Embed color i

Opening prompt i

Auto-ping mod role on new ticket

Auto-close after N hours of inactivity i

Roles that can see this category's tickets i

No roles selected

Hidden Visible Hide from picker i

⋮⋮ 📋 Report · customized

Label override i

Button label i

Custom emoji i

Embed color i

Opening prompt i

Auto-ping mod role on new ticket

Auto-close after N hours of inactivity i

Roles that can see this category's tickets i

No roles selected

Hidden Visible Hide from picker i

⋮⋮ 📋 Appeal · customized

Label override i

Button label i

Custom emoji i

Embed color i

Opening prompt i

Auto-ping mod role on new ticket

Auto-close after N hours of inactivity i

Roles that can see this category's tickets i

No roles selected

Hidden Visible Hide from picker i

⋮⋮ 📋 General · customized

Label override i

Button label i

Custom emoji i

Embed color i

Opening prompt i

Auto-ping mod role on new ticket

Auto-close after N hours of inactivity i

Roles that can see this category's tickets i

No roles selected

Hidden Visible Hide from picker i

+ Add custom category (beyond the built-in set)

Key i

Label i

Button label i

Custom emoji i

Opening prompt

Embed color

Auto-close after N hours

Auto-ping mod role on new ticket

Roles that can see this category's tickets i

No roles selected

Bulk actions

Operations across multiple open tickets. Each runs through the normal close / category-change pipeline so logging and archive moves stay consistent.

Knowledge base 4 articles

Members read with /kb search, /kb show <slug>, or /kb list. Article slugs are case-insensitive lowercase identifiers (e.g. how-to-link-twitch).

How to link your Twitch account how-to-link-twitch — · 0 views · updated 4/12/2026

Earning points earning-points — · 0 views · updated 4/8/2026

How verification works verify-process — · 0 views · updated 3/30/2026

Appealing a mod action appeal-a-mod-action — · 0 views · updated 3/22/2026

+ New article

Open tickets 4 open · 7 lifetime

Most recent 25 open tickets. Closed tickets live in the archive category.

#	Opener	Category	Age	Opened
`#142`	Curious @curious `999000500000000001`	support	2h	6/25/2026, 3:20:28 PM	Jump → Audit ↗
`#141`	Reporter @reporter `999000500000000002`	report	8h	6/25/2026, 9:20:28 AM	Jump → Audit ↗
`#140`	AppealUser @appealuser `999000500000000003`	appeal	1d 4h	6/24/2026, 1:20:28 PM	Jump → Audit ↗
`#139`	Question @question `999000500000000004`	general	0h	6/25/2026, 4:50:28 PM	Jump → Audit ↗

Closed tickets 0 lifetime

Most recent 25 closed tickets. Click Audit ↗ for the staff-action + transcript timeline.

No closed tickets yet.

Ticket-banned users 0

Users blocked from opening new tickets in this server. Bans are issued from the staff panel inside any ticket.

No ticket-banned users.